duties and instructions. Where to study? Work as a seller-cashier of food and non-food products

Almost every day we come across the work of sell­ers when vis­it­ing gro­cery or oth­er stores. This pro­fes­sion has its own char­ac­ter­is­tics. What the sell­er should be able to do, as well as offi­cial and func­tion­al duties, will be dis­cussed today.

It is worth not­ing that the very word “sell­er” appeared in every­day life in the 19th cen­tu­ry. Dur­ing this peri­od, enter­pris­es began to open in Rus­sia and oth­er coun­tries, which were engaged in trade. In 1810, when the First Prac­ti­cal Acad­e­my of Com­mer­cial Sci­ences was opened in Moscow, the train­ing of spe­cial­ists in this indus­try began. The job of a sales­per­son can hard­ly be called easy. It may seem so only from the out­side. Store employ­ees are sub­ject to con­sid­er­able require­ments, which con­sist not only in the sale of goods and the receipt of mon­ey for it.

If you look at the descrip­tion of the pro­fes­sion, it states that The sell­er is a per­son who works in a trad­ing enter­prise and pro­vides a num­ber of nec­es­sary ser­vices to the buy­er. Its main func­tions are mak­ing a skill­ful and high-qual­i­ty sale, con­sult­ing about prod­ucts, deter­min­ing their cost and weight. This employ­ee must know the prod­uct pre­sent­ed and be able to clear­ly and eas­i­ly tell poten­tial buy­ers about its advan­tages, as well as pos­si­ble dis­ad­van­tages.

The sell­er-cashier, in turn, must have com­put­er skills, be able to under­stand pro­grams (if any in the com­pa­ny), and also be able to work with bank or cred­it cards. His duties are also check­ing the tim­ing of prod­uct sales, mon­i­tor­ing the cor­rect­ness of prices on price tags, as well as tak­ing part in inven­to­ries. This pro­fes­sion pro­vides for its divi­sion into qual­i­fi­ca­tions. Try­ing to improve your pro­fes­sion­al lev­el, start­ing from a junior sales­per­son, mov­ing on to a sales­per­son and a senior sales­per­son, you can reach the man­age­r­i­al posi­tion of an admin­is­tra­tor, head. depart­ment or the head of this trade enter­prise.

Giv­en the specifics of this pro­fes­sion, the sell­er must have a num­ber of nec­es­sary qual­i­ties. Their absence will not allow a per­son to stay in this job for a long time. Required qual­i­ties for an appli­cant include:

• emo­tion­al sta­bil­i­ty and bal­ance;
• will­ing­ness to take full respon­si­bil­i­ty for the deci­sion or action tak­en;
• readi­ness of the employ­ee for devel­op­ment and improve­ment in terms of per­son­al growth;
• com­mu­ni­ca­tion skills, friend­li­ness.

Also impor­tant cri­te­ria are high con­cen­tra­tion and good mem­o­ry. Many find it dif­fi­cult to start work­ing as a sales­per­son with­out hav­ing the prop­er expe­ri­ence. Hav­ing com­plet­ed the nec­es­sary train­ing course, hav­ing stud­ied all the nec­es­sary require­ments for the job, hav­ing learned about job respon­si­bil­i­ties and hav­ing a desire to do sim­i­lar work, you can safe­ly write a resume for work in the store you like.

The pro­fes­sion of a sales­per­son today can be called one of the most mas­sive. Like any pro­fes­sion, it has cer­tain advan­tages and dis­ad­van­tages. This job can be a launch­ing pad for climb­ing the cor­po­rate lad­der. There are sev­er­al sub­species in this pro­fes­sion — from a sell­er of food or non-food prod­ucts to a man­ag­er or a per­son in charge of nego­ti­at­ing with var­i­ous sup­pli­ers.

Hav­ing tak­en up this busi­ness, a per­son begins to feel more con­fi­dent and socia­ble, he begins to improve his com­mu­ni­ca­tion skills with strangers, to under­stand the goods and ser­vices on the mar­ket. The advan­tages include the sta­bil­i­ty and demand for the pro­fes­sion. Even with the clo­sure of a trad­ing enter­prise, a good expe­ri­enced work­er will be able to quick­ly find a new, suit­able job.

Among the dis­ad­van­tages are high fatigue, as well as the need to com­mu­ni­cate with some­times very unpleas­ant and ner­vous peo­pleThere­fore, stress resis­tance is one of the most impor­tant qual­i­ties for a mod­ern trade work­er.

Whether he works in a gro­cery store, cof­fee shop, bak­ery or pas­try depart­ment, he must have excel­lent com­mu­ni­ca­tion skills and be able to win peo­ple over.

The spe­cial­iza­tion of an employ­ee of a trad­ing enter­prise depends on the type of prod­uct that he sells. These include:

• sell­ers engaged in the sale of food prod­ucts (food prod­ucts);
• sell­ers of non-food prod­ucts engaged in the sale of cloth­ing, shoes, appli­ances, books, jew­el­ry, etc.;
• cashiers who accept pay­ment for goods, give change, issue a check, and process cer­tain doc­u­men­ta­tion;
• sales assis­tants who help vis­i­tors make a choice, talk­ing about the prod­uct they like, about pro­mo­tions held in the store;
• con­trollers-cashiers who mon­i­tor demand and replen­ish the range of prod­ucts miss­ing in the hall.

The con­troller, like the cashier, works at the cash desk, and also draws up reports on the goods. Shop assis­tants are the link between goods and cus­tomers. They per­form cer­tain func­tions that are spec­i­fied in the job descrip­tion. Their job is not just to release a cer­tain prod­uct. There is a long process from the accep­tance of a prod­uct to its sale.

Sell­ers’ respon­si­bil­i­ties also include:

• com­put­er skills at the prop­er lev­el;
• knowl­edge of the basics of the oper­a­tion of cash reg­is­ters, scan­ners, ter­mi­nals, hav­ing prac­ti­cal appli­ca­tion skills;
• he must be well versed in the prop­er­ties of goods of dif­fer­ent groups;
• pos­sess the skills of mar­ket­ing and mer­chan­dis­ing, ware­house account­ing.

Job growth of store employ­ees usu­al­ly looks like this.

A store employ­ee can start work:

• cashier or con­sul­tant;
• senior sales­per­son;
• head depart­ment or head of depart­ment or shift;
• man­ag­er;
• admin­is­tra­tor;
• direc­tor.

The ascent of an employ­ee on the career lad­der usu­al­ly depends on the per­son­al qual­i­ties of a per­son, his deter­mi­na­tion, pro­fes­sion­al­ism. Job respon­si­bil­i­ties in each indi­vid­ual enter­prise may dif­fer, which depend on the pro­file of this enter­prise.

Based on job descrip­tions, sales assis­tants-cashiers must per­form the fol­low­ing func­tions.

• Pro­vide qual­i­ty cus­tomer ser­vice. An employ­ee of a trad­ing enter­prise must be able to con­vey to cus­tomers the nec­es­sary accu­rate infor­ma­tion about the prod­uct.
• Keep cash (fis­cal) doc­u­ments. He must be able to keep an accu­rate account of funds, per­form oper­a­tions on a cash reg­is­ter, ser­vice a trans­ac­tion through a ter­mi­nal (bank cards), and make dai­ly account­ing of funds.
• Per­form rec­on­cil­i­a­tion of funds in KKM.
• Mon­i­tor the avail­abil­i­ty and cor­rect­ness of codes on the prod­uct. Any type of prod­uct on the shelf must have a price tag that allows the buy­er to get com­plete infor­ma­tion.
• Man­age left­oversas well as com­ply with their lim­it, con­trol the amount of inven­to­ry and its replen­ish­ment.
• He must con­trol the cor­rect and time­ly place­ment of price tags with cor­rect infor­ma­tion. The sell­er is oblig­ed to time­ly put up-to-date infor­ma­tion on the price tag. Such work is car­ried out in the process of receiv­ing goods, before putting them on the shelves. When updat­ing the price, the employ­ee is oblig­ed to inform the buy­ers about this and re-glue the new price tags.
• Keep track of con­sum­ables.
• Pro­vide assis­tance to buy­ers about the avail­abil­i­ty of goods in the form of qual­i­ty con­sul­ta­tions.

The duties of the employ­ee also include tak­ing an active part in con­duct­ing inven­to­ries, audit­ing funds.

One of the respon­si­bil­i­ties of store employ­ees is polite com­mu­ni­ca­tion with cus­tomers. He should try to cre­ate com­fort­able con­di­tions when choos­ing prod­ucts. When a queue aris­es, store employ­ees must take imme­di­ate action to pre­vent this.

Main func­tions.

• Orga­nize mer­chan­dise and replen­ish it. Before open­ing a store, a store employ­ee checks the avail­abil­i­ty of goods, their qual­i­ty, and makes an addi­tion­al dis­play of prod­ucts. Pro­vides free access for cus­tomers to the prod­ucts on dis­play. Dur­ing the work­ing day, he must mon­i­tor the avail­abil­i­ty of prod­ucts and replen­ish them if nec­es­sary.
• Ensure the safe­ty of mate­r­i­al assets.
• Help vis­i­tors in prod­uct selec­tion.
• Stim­u­late sales. The sell­er deter­mines the types of prod­ucts that need to be sold as soon as pos­si­ble. Draws atten­tion to select­ed prod­ucts by post­ing them in the most viewed places, the so-called “hot spots”, and addi­tion­al­ly advis­es vis­i­tors about the ben­e­fits of such prod­ucts.
• Receiv­ing and post­ing received goods. When plac­ing prod­ucts on the shelves, the store employ­ee must ensure free access to prod­ucts that require quick sale.
• Stick price tags. While work­ing on the trad­ing floor, sell­ers must mon­i­tor the avail­abil­i­ty of codes and price tags on goods with the cor­rect indi­ca­tion of weight, price, etc. They are past­ed after receiv­ing and plac­ing new prod­ucts, when updat­ing prices, and also when there is a dis­crep­an­cy in the cost of goods.
• Par­tic­i­pate in inven­to­ries. After receiv­ing the state­ment from the head, the sell­er enters the num­ber of prod­ucts in stock into it. After com­plet­ing the recal­cu­la­tion, the state­ment is trans­ferred to the mer­chan­dis­er or admin­is­tra­tor (direc­tor).
• Con­trol the tim­ing of the sale of goods. At the work­place, store employ­ees must do every­thing for the nor­mal oper­a­tion of the trad­ing enter­prise. This also applies to check­ing the tim­ing of the sale of prod­ucts. If an expired item is found, it will be removed from sale. Infor­ma­tion about this is trans­ferred to the mer­chan­dis­er.
• Serve cus­tomers at the check­out. Know how to man­age cash reg­is­ters.

Also, the sell­er must active­ly par­tic­i­pate in the pro­posed train­ings, reg­u­lar class­es, improv­ing their pro­fes­sion­al lev­el. He must get acquaint­ed with the fea­tures of mer­chan­dis­ing, as well as learn oth­er skills nec­es­sary in the work. A store employ­ee should not shy away from meet­ings held in a team and inform about pos­si­ble non-stan­dard sit­u­a­tions dur­ing the work process.

The con­sul­tant is not just a good advis­er, well aware of the advan­tages and dis­ad­van­tages of prod­ucts, but also a rep­re­sen­ta­tive of this com­pa­ny. Each employ­ee of the com­pa­ny should be inter­est­ed in the imple­men­ta­tion of the plan by increas­ing sales.

Sell­ers have cer­tain rights which include the fol­low­ing.

• Access of employ­ees to reli­able infor­ma­tion, doc­u­ments that are nec­es­sary in the process of work.
• They have the right to make pro­pos­als for chang­ing the dai­ly rou­tine, sched­ule and oth­er inno­va­tions lead­ing to an increase in labor pro­duc­tiv­i­ty.
• Accord­ing to the Labor Code, they have the right to pro­vide an equipped work­place.
• Have insur­ance.
• Receive dam­age com­pen­sa­tion.
• Employ­ees of a trad­ing enter­prise have the right to receive their wages in accor­dance with the staffing table. In case of dis­agree­ment or incom­plete pay­ment, the sell­er can ask for help.

In accor­dance with con­sumer pro­tec­tion law, the sell­er should be respon­si­ble for pro­vid­ing accu­rate infor­ma­tion. He must pro­vide infor­ma­tion in full so that the buy­er learns about the prop­er­ties of the goods, the ser­vice life, etc. It is impor­tant to remem­ber that pro­vid­ing false infor­ma­tion about the prod­uct will result in inevitable loss­es for him, because the fraud will soon be revealed, and the buy­er will go shop­ping else­where.

Sell­ers bear col­lec­tive respon­si­bil­i­ty (mate­r­i­al) for the goods at the point of sale. They are also respon­si­ble for:

• for the time­ly dis­play of goods on the shelf and for its qual­i­ty;
• for the pres­ence of price tags on the goods;
• for the sale of prod­ucts with accept­able dead­lines;
• for the cor­rect exe­cu­tion of doc­u­men­ta­tion, incom­ing and out­go­ing doc­u­ments;
• for polite and cor­rect atti­tude towards vis­i­tors.

The sell­er-cashier is a finan­cial­ly respon­si­ble per­son. Ini­tial­ly, this posi­tion assumes respon­si­bil­i­ty for the mate­r­i­al val­ues ​​entrust­ed to him. The cashier is oblig­ed to com­pen­sate for the dam­age in the event of a short­age of funds at the cash desk.

The sell­er-cashier must have cer­tain skills and be respon­si­ble for insuf­fi­cient or poor-qual­i­ty per­for­mance of their direct duties. Per­son­al qual­i­ties have a pos­i­tive effect on the work process. Hav­ing key pro­fes­sion­al skills, each sell­er will be able to achieve the desired result much faster.

There are cer­tain require­ments for the job:

• the sell­er must know and com­ply laws of the Russ­ian Fed­er­a­tioncon­cern­ing the rules of trade, as well as to be famil­iar with the rights of con­sumers;
• store or trade work­er should not divulge trade secrets or vio­late the cor­po­rate ethics of the enter­prise;
• the appli­cant must know the basics of trad­ingmer­chan­dis­ing, as well as to learn the prin­ci­ple of sales effec­tive­ness;
• He must com­ply with fire safe­ty ruleslabor pro­tec­tion require­ments;
• do not vio­late dis­ci­pline and require­ments of the order with­in the enter­prise;
• reg­u­lar­ly keep clean work­place and the entire store.

You need to know that work­ing in a gro­cery store is dif­fer­ent from work­ing in oth­er enter­pris­es. There is a cer­tain stan­dard, thanks to which a gro­cery store employ­ee must not only mon­i­tor the clean­li­ness of the work­place, but also check the safe­ty of prod­ucts, take into account the com­mod­i­ty neigh­bor­hood.

Clean­li­ness in the gro­cery depart­ment is not only an aes­thet­ic com­po­nent, but also an urgent need, which is con­trolled by the san­i­tary ser­vice. The sell­er must have a health book with marked time­ly med­ical exam­i­na­tions or pro­ce­dures. The employ­ee must also be respon­si­ble for his behav­ior dur­ing the work­ing day. The absence of bad habits has recent­ly become one of the nec­es­sary qual­i­ties when apply­ing for a job. It is unac­cept­able to appear at work in a state of intox­i­ca­tion. The sell­er should not be rude to buy­ers, hang them up, steal.

The sell­er must com­ply with labor dis­ci­pline in accor­dance with the con­tract or employ­ment con­tract, as well as com­ply with oral or writ­ten orders of the admin­is­tra­tion that relate to work. In case of vio­la­tion of the job descrip­tion, the admin­is­tra­tion may apply a dis­ci­pli­nary sanc­tion to the employ­ee, up to and includ­ing dis­missal. After the con­clu­sion of the con­tract, the employ­ee must be respon­si­ble for com­pli­ance with the con­di­tions. When assess­ing the qual­i­fi­ca­tions of employ­ees, a pro­fes­sion­al stan­dard is used. This doc­u­ment is also used when cre­at­ing job descrip­tions, doc­u­men­ta­tion and oth­er reg­u­la­tions with­in the insti­tu­tion.

To work as a sell­er, it is desir­able to have a spe­cial edu­ca­tion. Pref­er­ence is giv­en to peo­ple who have grad­u­at­ed from a uni­ver­si­ty. Most often, employ­ers choose to work with peo­ple with an account­ing edu­ca­tion, as well as those who know the basics of mer­chan­dis­ing. Many peo­ple pre­fer to choose employ­ees who have com­plet­ed train­ing, sales cours­es, and also stud­ied psy­chol­o­gy cours­es.

The can­di­date for the posi­tion must have:

• rel­e­vant edu­ca­tion;
• work expe­ri­ence in the pro­file (prefer­ably at least 6 months);
• com­mu­ni­ca­tion skills with mod­ern tech­nol­o­gy, includ­ing a cash reg­is­ter, spe­cial pro­grams, a ter­mi­nal.

To get this posi­tion, it is desir­able to study at col­leges or tech­ni­cal schools.

You can get an edu­ca­tion:

• at the Krasnodar Trade and Eco­nom­ic Col­lege — here you can learn the spe­cial­ty “Sell­er”, “Con­troller-cashier”, as well as “Com­mod­i­ty expert”;
• at the Sama­ra Col­lege of Indus­tri­al Tech­nolo­gies — spe­cial­ty “Sell­er”, “Cashier”, train­ing peri­od 2 years and 10 months;
• at Omsk Col­lege of Trade, Eco­nom­ics and Ser­vice – You can study here after grades 9 and 11 with a degree in Com­mod­i­ty Sci­ence and Exam­i­na­tion of the Qual­i­ty of Con­sumer Goods.

To work as a sales­per­son, it is often enough to have a cer­tifi­cate of grad­u­a­tion from a tech­ni­cal school or col­lege. You can also mas­ter this pro­fes­sion in the spe­cial­ties “Com­mod­i­ty Sci­ence” or “Man­age­ment” in many uni­ver­si­ties.

The sell­er’s salary usu­al­ly con­sists of a rate and a cer­tain per­cent­age of the sale of goods. It may be irreg­u­lar and fluc­tu­ate depend­ing on the type of prod­uct, sea­son and oth­er fac­tors. Also, the aver­age salary may vary depend­ing on the region. So, in Moscow, the aver­age salary of a sales assis­tant is about 30–32 thou­sand rubles, while in Sama­ra it is 19–20 thou­sand rubles.